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Frequently Asked Questions

  • Q1: What is your company name and what are your main products?

    A: We are Zhejiang Shaoxing Hongbolang Building Materials Technology Co., Ltd. (HBL). We specialize in the R&D and production of high-end roofing materials, including ASA synthetic resin tiles, PVC/UPVC tiles,FRPFRP translucent tiles, and supporting steel structure building materials.
  • Q2: How long has the company been established?

    A: Although our Alibaba store shows 1 year, our team has many years of production and export experience in the building materials industry. We are a professional supplier specializing in synthetic resin tile manufacturing in Shaoxing.
  • Q3: Where is your factory located?

    A: Our production base is located at No. 5 Mingxi Road, Huangze Town Industrial Zone, Shengzhou, Shaoxing, Zhejiang. It is 2 hours from Ningbo Port and 3.5 hours from Shanghai Port.
  • Q4: What is the scale of your factory?

    A: Our facility occupies 4-5 floors in the industrial park, equipped with multiple automated resin tile extrusion lines, covering the full process from raw material mixing to finished products. [Specific area and staff count to be confirmed].
  • Q5: Are you a factory or a trading company?

    A: We are a direct manufacturer (Factory). We have our own R&D and production capabilities, allowing us to provide competitive factory prices and flexible control over quality and lead times.
  • Q6: Do you have an official website?

    A: Yes.
  • Q7: How many product models do you have?

    A: We have dozens of models covering synthetic resin tiles, PVC tiles, and FRP translucent tiles, with support for custom waveforms and thicknesses.
  • Q8: Which markets do you mainly export to?

    A: We export globally, including Southeast Asia, Central Asia, Africa (e.g., Ivory Coast), the Caribbean (e.g., St. Kitts and Nevis), and the UK. We have extensive experience in different climate conditions.
  • Q9: Do you have your own R&D team?

    A: Yes, we have a dedicated technical R&D department focusing on optimizing weather resistance and heat insulation of roofing materials for extreme climates.
  • Q10: How many years of export experience do you have?

    A: Our core foreign trade team has over 10 years of experience in international trade services, familiar with customs declaration, inspection, and logistics for building materials.
  • Q11: What certifications do your products have?

    A: Our products meet international standards and hold ISO 9001 and CE certifications.
  • Q12: Do you have factory audit certifications?

    A: Yes, we have passed Alibaba's Verified Supplier audit by third-party agencies. [BSCI/Social audit status to be confirmed].
  • Q13: Are your certifications third-party or self-declared?

    A: Our ISO 9001 and CE certifications are issued by recognized third-party institutions. Our ASA materials have undergone professional anti-aging and weather resistance tests.
  • Q14: Do products meet EU market requirements?

    A: Yes, our products hold CE certification and comply with EU safety, environmental, and performance standards for building materials.
  • Q15: Can products be sold in North America or the Caribbean?

    A: Yes, we have strengthened the UV resistance and hurricane resistance for these regions. We have successful project cases there and can provide ASTM-related test reports.
  • Q16: Do you support certification applications for specific markets?

    A: Yes, if you need local certifications like SASO (Saudi Arabia) or SONCAP (Nigeria), we can provide samples and technical documents to assist in the process.
  • Q17: Do you support third-party factory inspections?

    A: Fully supported. We welcome SGS, BV, Intertek, etc., to inspect our factory and supervise production on behalf of clients.
  • Q18: Do you have any product-related patents?

    A: We hold intellectual property rights for our product waveform designs and multi-layer composite processes. [Patent list to be confirmed].
  • Q19: Can you provide product test reports?

    A: Yes, we provide reports for: ① Flame retardancy (B1 level), ② Chemical corrosion resistance, ③ Impact strength, and ④ Weathering resistance (aging test).
  • Q20: How can I get the full certification package?

    A: Please specify your target market and requirements, and our manager will provide the digital package within 24 hours.
  • Q21: What are your main product categories?

    A: ① ASA Synthetic Resin Tiles (Villas/High-end housing), ② PVC/UPVC Heat Insulation Tiles (Industrial plants), ③ FRP/PC Translucent Tiles (Lighting zones), ④ Matching ridge tiles and accessories.
  • Q22: What are the core technical parameters?

    A: For ASA tiles: Standard width 1050mm, effective width 960mm, pitch 219mm, wave distance 160mm, thickness 2.0mm-3.0mm optional.
  • Q23: What materials are used and what are the advantages?

    A: We use high-weather-resistance ASA resin for the surface and high-quality PVC for the middle/bottom layers. Advantages: Non-fading (10 years ΔE<5), excellent heat insulation, strong corrosion resistance, and 30-year lifespan.
  • Q24: What performance tests have products passed?

    A: The tested tile shows excellent performance: Tensile strength reaches 28 MPa (≥20 MPa standard), elongation at break is 37% (≥20% standard), and it passes the 1kg/1.5m drop impact test with no cracks or penetration. It has good acid and alkali resistance, showing no discoloration or deformation after 24-hour exposure. In flexural performance, deflection is ≤7mm under 40kg load at 800mm span. It also meets flame retardancy requirements with an oxygen index ≥33% (≥32% standard), heat resistance up to 78°C (172.4°F), uniform color, defect-free appearance, and dimensions within tolerance.
  • Q25: What waveforms/models are available?

    A: We offer large wave (Industrial), round wave/bamboo wave (Villas/Retro style), etc., matching various architectural styles.
  • Q26: What is the lifespan/durability?

    A: ASA synthetic resin tiles are designed for a 30-50 year lifespan. They stay stable and leak-proof even in extreme weather, serving as a superior alternative to traditional steel tiles.
  • Q27: What colors are available?

    A: Common colors include Brick Red, Gray, Blue, and Dark Green. The high-quality ASA ensures very uniform and full colors.
  • Q28: What are the dimensions and weights?

    A: They are lightweight, approx. 6.0kg/㎡ for 3.0mm thickness. Length can be cut to order (usually multiples of the pitch) to minimize installation waste.
  • Q29: Have products passed environmental testing?

    A: Yes, our products are 100% asbestos-free and contain no radioactive elements. They are recyclable green building materials.
  • Q30: How is the sound insulation?

    A: They have excellent noise reduction effects, reducing noise from rain or wind by over 30dB compared to steel tiles.
  • Q31: Are the products fireproof?

    A: They reach B1 flame retardant level. They extinguish immediately upon leaving the fire source without producing melt droplets.
  • Q32: How is the corrosion resistance?

    A: Excellent. No chemical reaction after 24-hour immersion in salt, alkali, or <60% acids. Ideal for coastal areas, chemical plants, and acid rain regions.
  • Q33: What accessories are available?

    A: We provide main ridge tiles, hip ridge tiles, 3-way tiles, eave seals, eave boards, and professional waterproof installation kits (screws/caps).
  • Q34: Is there a weight limit?

    A: They have strong load-bearing capacity. With a support distance of 660mm, they can withstand 150kg without cracks or damage.
  • Q35: Can custom thicknesses be produced?

    A: Yes, we stablely produce 2.0mm, 2.5mm, and 3.0mm. Special thicknesses can be scheduled based on the MOQ.
  • Q36: Do you support OEM customization?

    A: Yes, we can print your brand on the tiles or develop specific waveforms based on your drawings.
  • Q37: What is the MOQ for OEM?

    A: Color customization starts at 500㎡; custom logo labels usually require a 20ft container volume.
  • Q38: Can you produce based on a sample?

    A: Yes, send us a sample, and our technical department will analyze and reproduce it to match color, thickness, and performance.
  • Q39: How long does it take from requirement to sample?

    A: Regular samples take 3-5 days; special color matching orders take 7-10 days.
  • Q40: Do you support Pantone color matching?

    A: Yes, provide a Pantone or RAL code, and we will formulate the ASA material accordingly.
  • Q41: Can packaging be fully customized?

    A: Yes, we can use specific pallets, woven bags, or print your brand information on the packaging.
  • Q42: I have my own patent waveform, can you manufacture it?

    A: Yes, we can develop exclusive molds for you and sign an NDA to ensure the waveform is only used for your orders.
  • Q43: How is IP protected for custom products?

    A: We respect IP rights. Custom molds belong to the client, and we promise not to use them for other clients' orders.
  • Q44: Can you provide multi-language installation guides?

    A: Yes, we can translate installation videos or drawings into English, French, Spanish, etc., based on your needs.
  • Q45: Can you develop completely new products?

    A: Yes, our R&D team can cooperate on new functional requests like higher insulation ratios or specific material blends.
  • Q46: What is the normal production lead time?

    A: Stocks: 1-3 days; Regular orders (1-3 containers): 7-15 days; Peak season or massive orders: 20-30 days.
  • Q47: Will lead times be delayed during peak season?

    A: We have multiple production lines for parallel operation and scheduling redundancy. We prioritize long-term clients and pre-orders.
  • Q48: What is the monthly capacity?

    A: Approx. 50,000㎡ per month, capable of handling large government projects or wholesale orders.
  • Q49: Can I track the production progress?

    A: Yes, our staff will send photos and videos of the production site regularly so you stay informed.
  • Q50: Do you have stocks for quick shipping?

    A: Yes, we keep stocks for common colors (Brick Red, Gray) and common specs (2.5/3.0mm) for quick dispatch to the port.
  • Q51: Can I inspect raw materials before production?

    A: Yes, we can show raw material purchase orders and quality certificates for the ASA materials.
  • Q52: Can I arrange pre-shipment inspection?

    A: Supported. You can assign third-party inspectors, and we will also take full loading photos for your reference.
  • Q53: Can orders be shipped in batches?

    A: Yes, if your storage space is limited, we can coordinate production and shipping in batches according to your schedule.
  • Q54: What trade terms are your quotes based on?

    A: Default is FOB Ningbo or FOB Shanghai. CIF or DDP quotes are available upon request.
  • Q55: What payment methods do you support?

    A: We recommend Alibaba Trade Assurance. We also support T/T (30% deposit, 70% against B/L copy) and irrevocable L/C at sight.
  • Q56: Are prices negotiable and are there volume discounts?

    A: Our prices are highly competitive. We offer tiered discounts for large engineering projects or full container orders.
  • Q57: How long is a quote valid?

    A: Given raw material fluctuations (PVC/Resin), quotes are typically valid for 15 days.
  • Q58: What are the sample costs?

    A: We provide standard samples (20-30cm long) for free; you only need to cover the courier cost.
  • Q59: Can the deposit ratio be adjusted for first-time cooperation?

    A: For Alibaba Trade Assurance orders, the deposit is usually fixed at 30% to protect both parties' interests through the platform.
  • Q60: Are there long-term cooperation benefits?

    A: Yes, for high-volume loyal clients, we offer annual rebates or additional price discounts.
  • Q61: Do quotes include taxes?

    A: FOB quotes are tax-exclusive. Please specify if you need a domestic VAT invoice.
  • Q62: What is the product warranty period?

    A: Our ASA tiles come with a 20-30 year warranty, depending on the local climate and product thickness.
  • Q63: How are quality issues handled during the warranty?

    A: For non-human damage (e.g., severe fading, cracking, leaking), provide photos/videos for verification, and we will issue free replacements for the affected area.
  • Q64: What if the defect rate exceeds the normal range?

    A: We commit to a 100% factory pass rate. For transport-related losses exceeding 1%, report within 48 hours of receipt for a resolution.
  • Q65: What is your factory inspection process?

    A: We perform three levels: ① Raw material inspection, ② Online process check, ③ Final sampling before loading.
  • Q66: How do I apply for an after-sales claim?

    A: Contact your account manager with the order number and evidence; we will provide a solution within 2 working days.
  • Q67: Do you have an English user manual?

    A: Yes, we provide a detailed English guide for resin tile installation and maintenance, covering purlin layout and waterproofing.
  • Q68: What if tiles are damaged during installation?

    A: They are very tough and not easily damaged. For minor repairs, we can provide specialized resin paint or repair glue.
  • Q69: How can I verify that ASA materials were truly used?

    A: Real ASA surfaces are glossy and dense, produce less smoke in flame tests, and don't embrittle in sun. Our products support lab testing.
  • Q70: Which port do you ship from?

    A: Primarily from Ningbo Port (150km away). Shanghai Port is also available upon request.
  • Q71: What transport modes do you support?

    A: Mostly sea freight (FCL or LCL). Courier (DHL/FedEx/UPS) is available for samples or small accessories.
  • Q72: Do you support shipping to Amazon FBA?

    A: Yes, we can label and ship small spec tiles to FBA warehouses according to requirements.
  • Q73: Can the packaging withstand long sea voyages?

    A: Yes, we use high-strength straps, pallets, or wooden frames with edge protection to ensure zero damage upon arrival.
  • Q74: Can I use my own freight forwarder?

    A: Absolutely. We will deliver the goods to the warehouse or dock designated by your forwarder on time.
  • Q75: Do you provide tracking information after shipping?

    A: Yes, for sea freight we provide the B/L and vessel tracking; for courier we provide the tracking number.
  • Q76: How much product fits in a standard container?

    A: Approx. 3,000-4,000㎡ for a 20GP and 6,000-8,000㎡ for a 40HQ (depending on thickness).
  • Q77: Are logistics costs high?

    A: We have long-term agreements with shipping lines and can apply for competitive sea freight rates for you.
  • Q78: What are the advantages over color steel tiles?

    A: Three core advantages: ① Corrosion resistance (Never rusts, ideal for coast/factories), ② Heat insulation (Lowers indoor temp by 8-10℃), ③ Lifespan (3-5 times longer than steel).
  • Q79: What is your biggest advantage over competitors?

    A: Geographical location (Near Ningbo Port), raw material scale (Cost control), and meticulous foreign trade service (No communication barriers).
  • Q80: How is your QC better than smaller factories?

    A: We never use recycled materials. Cheap tiles often use high calcium powder and recycled scraps that crack easily; our tiles are flexible and durable.
  • Q81: How is your delivery stability?

    A: We maintain an on-time delivery rate above 98%.
  • Q82: Can you help me with marketing?

    A: Yes, we provide high-quality product photos, installation videos, and multi-language brochures.
  • Q83: Do you have experience with large projects?

    A: Yes, we have supplied industrial parks, greenhouses, and tourist villa areas both domestically and abroad.
  • Q84: Can tiles be used in extremely cold regions?

    A: It can achieve maximum service life under mild temperature variation.
  • Q85: What things can't you promise? (Red lines)

    A: ① Zero color difference (Industry standard allows <5%), ② Resistance beyond physical limits (e.g., heavy machinery crushing), ③ Unreasonable super-short lead times (Quality requires curing time).
  • Q86: Which tile should I choose for an industrial plant?

    A: We recommend 3.0mm T1050 large wave tiles or UPVC anti-corrosion tiles for best insulation, span, and speed.
  • Q87: Which tile should I choose for a private villa?

    A: Synthetic resin tiles (Bamboo wave/Retro wave) are recommended for their beauty, 3D effect, and property value enhancement.
  • Q88: Coastal buildings corrode easily, do you have a solution?

    A: Synthetic resin tiles are the best choice as they don't produce an oxide layer like metal tiles under salt spray.
  • Q89: I am a trader wanting to be an agent, what support is there?

    A: We support brand authorization, regional protection, and provide free sample boxes for demonstration.
  • Q90: Does installation require special tools?

    A: No, standard cutting tools and electric drills are sufficient. Installation is simple and can be done by regular workers with guidance.
  • Q91: Can tiles be used on curved roofs?

    A: Yes, they have enough flexibility to adapt to curved roofs with a minimum radius of approx. 4 meters.
  • Q92: How do I incorporate lighting?

    A: We provide FRP translucent tiles with the exact same waveform as the resin tiles for seamless overlapping installation.
  • Q93: When should I switch to a human agent?

    A: For orders over 2,000㎡, custom molds, complex CIF/DDP freight calculation, or specific project bidding documents.
  • Q94: What core indicators should I focus on when purchasing?

    A: ① ASA layer thickness and brand, ② Flexibility (No cracks on folding), ③ Flame retardant rating, ④ Weight and density (Too high density implies excessive calcium powder).
  • Q95: What is the main concern for roofing in tropical regions?

    A: Anti-UV protection against aging and fading. Our ASA coating is specifically designed for this.
  • Q96: Why is 3.0mm the industry standard thickness?

    A: It achieves the best balance between strength, insulation, weight, and cost.
  • Q97: Will synthetic resin tiles replace metal tiles in the future?

    A: They are rapidly replacing traditional tiles in niche areas like chemical plants, villas, and greenhouses due to corrosion/insulation advantages.
  • Q98: What happens if screws are driven too tightly?

    A: Tiles expand and contract. Screws shouldn't be too tight; a 2mm thermal expansion gap is recommended.
  • Q99: Do these tiles self-clean?

    A: Yes, the smooth surface allows dust to be washed away by rain, achieving a 'clean after rain' effect.
  • Q100: How do I verify a true factory supplier?

    A: ① Check the license for 'Manufacturing', ② See real-time factory videos, ③ Check for proprietary molds. We welcome video calls to show our factory.
  • Q101: Can these be installed directly over existing old tiles?

    A: Yes, as long as the roof structure is intact. This significantly reduces renovation costs and time.

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